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Welcome to FedEx Benefits Online! You can use this site to access information about your benefit plans, enroll in your benefits and manage ongoing family status changes. We have enhanced our security protocols. You will need to register as a new user. Click the "First time user" link to get started. If you have already registered as a new user, simply login using the email address that you used to register. Email Address: Forgot Email Address? Next First time user? Create an account Choose Well Care Connect M-F, 7 AM - 10 PM CT SAT 8 AM - 4 PM CT 1.833.FDXWELL (339.9355) Outsourcing Privacy Notice LAST UPDATED: December 2023 THIS NOTICE DESCRIBES HOW PERSONAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. WHO WE ARE Willis Towers Watson, our affiliated entities, subsidiaries, and successors in interest (collectively, " WTW ," " we ," " our ," or " us ") provide some or all the following services: benefits enrollment; benefits administration; pension administration; and the creation and hosting of websites (collectively, " Services "), on behalf of employers who offer healthcare, retirement, or similar employee benefit plans. Our clients who provide health, retirement, or similar plans for the benefit of their employees are referred to as " Plan Sponsors. " The Plan Sponsor of your benefit plan(s) has hired WTW to provide these Services (including, as appropriate, this website) to you. For most participants, the Plan Sponsor is your current or former employer. The Services provide benefits enrollment, eligibility, administration, and other support related to the benefits programs made available to you by the Plan Sponsor. SCOPE AND PURPOSE OF THIS NOTICE WTW is committed to privacy and transparency in our information practices. This Privacy Notice ("Notice") describes how we receive, collect, process, and share your personal information in our role as a "data processor" or "service provider" in delivering the Services, which include, but are not limited to, this website, our telephone service centers, benefit administration, and electronic communications such as HTML-formatted email messages that may be sent to you. This Notice describes our overall privacy and data protection practices related to the Services. Please note that our collection, use, disclosure, and processing of personal information about individuals will vary depending upon the circumstances. As a result, in some cases, different or additional notices about our data collection and processing practices may be provided and/or may apply to our processing of certain personal information. Our exact practices will depend on and will always be limited by the terms of our contract with the Plan Sponsor. OUR ROLE When providing the Services, WTW acts as a "data processor" or "service provider" under applicable privacy and data protection laws. This means that we will only process personal information on behalf of, and subject to the limitations and instructions that we receive from, the Plan Sponsor. If our contract with our client is more restrictive than the terms of this Notice, the more restrictive contract terms will apply. In most cases, the Plan Sponsor will be the responsible "controller" or "business" under applicable privacy laws with respect to your personal information. If you have questions or would like more information about how your personal data is processed more generally (e.g., outside of the Services we provide), please contact the Plan Sponsor and/or review their privacy notice. HOW WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION " Personal information " includes other similar terms under applicable privacy laws such as "personal data" or "personally identifiable information." In general, personal information is information that identifies, relates to, describes, or is reasonably capable of being associated with, or could be linked (directly or indirectly) with a particular individual or identifiable person. The types of personal information we may collect include, but are not limited to: Name, contact information, and related identifiers (such as name, postal address, email address, unique personal identifier, Internet Protocol address, account name, social security number, social insurance number, driver’s license, or state identification number); Customer records (such as paper and electronic customer records containing personal information, such as name, signature, telephone number, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, and health insurance information); Characteristics of protected classifications (such as gender, age, and disability); Usage data (such as information regarding your interaction with our websites and applications); Audio/visual data (such as call recordings (if you call our service center) and photographs (if you submit identification documents to us)); Professional or employment-related information (such as worksite, job classification, salary history, and job end or termination date); Information about education-related history or background (such as student status); Genetic information (if you provide genetic information to us, such as results of paternity tests, in connection with verification of dependent status). Some of the information we collect is provided by the Plan Sponsor to confirm whether you, your spouse or partner, and/or dependents are eligible for benefits. You may be asked to provide additional information or to update or correct information about yourself, your spouse or partner, your dependents, and beneficiary designations. If you submit any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Notice and applicable laws. How We May Collect Personal Information We may collect personal information in a variety of ways, including, but not limited to: Through the Plan Sponsor: such as through data files from the Plan Sponsor. Through the Services: such as when you model your benefits or provide or change your personal information through the website. Offline: such as through mail or when you contact our telephone service center, if applicable. From Other Sources: from third parties engaged by the Plan Sponsor to provide benefits-related services. How We May Use Personal Information Our uses of personal information will be subject to and consistent with our contractual agreements with the Plan Sponsor. The purposes for which we may process personal information will vary depending upon the circumstances in which we interact with you. In general, we use personal information that we collect about you to provide the Services (for example, to determine your benefit eligibility, validate election information, and otherwise facilitate your enrollment) and to comply with legal obligations. In addition, to the extent permitted by our contract with the Plan Sponsor, we may utilize personal information in the following ways: To respond to your inquiries and fulfill your requests, such as to send you plan disclosures or benefit information. Your personal information may be shared with third-parties (a printer or other service provider, for instance) involved in fulfilling the order or request. To determine your beneficiary. To send administrative information to you such as information regarding the Services and changes to our terms, conditions, and policies. To personalize the content and information provided to you. For our internal use to build or improve the quality of our Services. For fraud monitoring and prevention and security purposes. To audit and improve our Services, including in support of training and quality control efforts. As we believe to be necessary: (a) to comply with the law...